Rich 1988 takes the protection of your personal data seriously. This policy clearly explains what information we collect, how we use it, and your rights as a user of our platform.
Six core principles that guide how we handle your personal data
All data transmitted between your device and Rich 1988 servers is protected by 256-bit SSL encryption — the same highest-grade security standard used by Maybank, CIMB, and Malaysia's major banks. No one can read or intercept your data while it is in transit.
Rich 1988 has never and will never sell, lend, or share your personal information with advertisers, data brokers, or any commercial third party. Your data belongs to you — we use it solely to operate the services you request.
Rich 1988 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means you have clear legal rights over your personal data — including the right to access, correct, and request the deletion of your data.
Rich 1988 does not store your credit card details or bank account information directly on our servers. All transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX are processed by recognised, regulated payment gateways.
You may access, update, or request deletion of your personal data at any time by contacting us at support@rich1988.best. We will process your request within 14 business days and confirm the action taken.
Rich 1988's cybersecurity team monitors the platform infrastructure around the clock to detect and respond to any threats or suspicious access. Should a security incident involving your data occur, we will notify you within the timeframe required by law.
This Privacy Policy ("Policy") is published by Rich 1988 and applies to all users who access or use the rich1988.best platform and all related services. Rich 1988 is an online betting platform designed specifically for Malaysian users, and we take the responsibility of protecting personal data very seriously.
This Policy explains clearly and transparently: what personal data we collect from you, why we collect it, how we store and protect it, who may view it under limited circumstances, and what rights you have over your own personal data.
Rich 1988 is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing how organisations in Malaysia handle users' personal information. By using the Rich 1988 platform, you agree to the collection and use of information as described in this Policy.
Rich 1988 collects your personal data through several channels — directly when you register or use the platform, automatically via legitimate tracking technologies, and occasionally through recognised third parties such as payment providers.
| Data Category | Details | How It Is Collected |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number (for age verification) | Account registration |
| Contact Information | Phone number, email address | Account registration |
| Financial Information | Deposit method used (not full account number), transaction history | Platform usage |
| Usage Data | Betting records, games played, session duration, market preferences | Automatically during use |
| Technical Data | IP address, device type, operating system, web browser, session cookies | Automatically upon access |
| Communications | Customer support conversation records and emails sent to us | Support interactions |
We do not collect sensitive data such as health information, religious beliefs or sexual orientation. For financial transactions made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, your financial details are handled directly by the respective payment providers — Rich 1988 only receives transaction confirmation, not your full account information.
Rich 1988 uses collected data for lawful and limited purposes. Each use of data has a clear legal basis under Malaysia's PDPA. The following are the primary purposes for which your data is used:
Your personal data is used for the following purposes:
Rich 1988 does not sell, lease or trade your personal data to any third party for their own commercial purposes. This is an absolute commitment. That said, in the course of operating the platform, there are limited situations where your data may be shared with trusted parties:
In all data-sharing arrangements, Rich 1988 ensures that recipients uphold data protection standards equivalent to or higher than our own. We do not permit any third party to use your data for purposes other than those explicitly set out in the agreed terms.
Rich 1988 invests seriously in security infrastructure to protect your data from unauthorised access, loss, misuse, disclosure, alteration or destruction. Our security measures include:
Rich 1988 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you access our website.
We use several different types of cookies for different purposes:
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the Rich 1988 platform. For more information on managing cookies, refer to your web browser's help section.
Rich 1988 does not retain your personal data longer than necessary for the purposes stated in this Policy or to meet applicable legal requirements. Our data retention guidelines are as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | Throughout active account | Service requirements |
| Financial transaction records | 7 years | LHDN & AMLA legal requirements |
| Security & access logs | 2 years | Security incident investigation |
| Customer support records | 3 years | Dispute history reference |
| Marketing data (if consented to) | Until consent is withdrawn | User consent |
| Closed account data (non-financial) | 1 year after closing | Dispute resolution |
Once a retention period has expired and there is no legal obligation to retain the data further, Rich 1988 will securely delete or anonymise it in accordance with industry-standard procedures.
Under Malaysia's Personal Data Protection Act 2010 and Rich 1988's commitment to user privacy, you have the following rights regarding your personal data:
To exercise any of the above rights, please submit a written request to support@rich1988.best stating your full name, account number, and the details of your request. Rich 1988 will process your request within 14 business days and confirm the actions taken.
Please note that in certain situations, these rights may be subject to specific exceptions — for instance, we may be unable to delete financial transaction records that are still required for tax compliance or anti-money laundering obligations.
Rich 1988 is a betting platform strictly for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
Steps we take to prevent minors from accessing the platform include:
Rich 1988 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. You will be notified of any material amendments via:
We encourage you to review this Privacy Policy periodically. Continued use of the platform after any amendment takes effect will be considered acceptance of the updated policy. The "Last Updated" date at the top of this page will always reflect the most current version.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Rich 1988 handles your personal data, we encourage you to reach out to us at any time.
You can reach the Rich 1988 privacy team via:
Our team is committed to responding to all privacy enquiries within 5 business days. For more complex user rights requests such as data access or erasure, we will acknowledge receipt within 3 business days and resolve the request within 14 business days.
Rich 1988 takes all privacy-related complaints seriously. If you have contacted us and remain unsatisfied with how we have handled your personal data, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Personal Data Protection Act 2010.
The most frequently asked questions by Malaysian users regarding privacy and data security
Rich 1988 protects all your personal information with 256-bit SSL encryption. We do not share your data with any third party without your explicit consent. We are fully compliant with Malaysia's PDPA. For enquiries, please contact support@rich1988.best. See also Terms & Conditions and Responsible Gaming us.
Privacy and security are two sides of the same commitment we make to our users